NTC Virtual Tech Talk
The Communication Load of any Successful Project - up, down and sideways! Best Practices & Boo Boo's
Your last implementation rolled out flawlessly – that is technically. But the end users hate it! And they hate you and your team for foisting it on them! And now their leaders are putting your leader in the hot seat, getting loud about wasted time, lost productivity, gaps in training, etc. So, after all that time, effort and money, your team may have implemented something that works, but without user adoption, it is as if all that investment was just a pile of money set aflame.
In this NTC Tech Talk, you will learn the best practices and boo boo's of communicating with end users and other key stakeholders. We will provide examples of how to drive the adoption of your next new technology roll out. We will show you how important it is to communicate in all directions – up, down, and sideways – to ensure you have support throughout your organization. These techniques can help you succeed with adoption as well as implementation, increasing the ROI on every technology investment.
Valerie Hart, Managing Director, Ankura
Janet McCabe, Senior Director, Ankura