NTC Virtual Tech Talk
Improving IT Service Delivery in the areas of operational support typically comes with incurring additional expense. Companies scale up to address either a capacity or a capability problem and use additional headcount to address the actual or perceived problem. A lack of understanding if a problem truly exists as well as using headcount to solve it, can result in unnecessary expense that no company can afford.
Most organizations have a plethora of information readily available to them but don?t fully understand how to use it to identify opportunities for improvement. Metrics, a comprehensive understanding of resource performance, work intake procedures, and operating practices can provide valuable information allowing immediate improvements in service delivery as well as both customer and employee satisfaction.
This presentation will detail a customer success story and provide simple tactics to improving IT service delivery without incurring additional operational expense.
Chase Williams, VP of Professional Services, 3-D Technology
Williams has spent the last 14 years providing IT services and solutions for some of the largest health care companies in the country. Working at the local and corporate level has provided insight into improving service delivery while maintaining focus on operating expense. This presentation will cover the general approach and strategies used to focus efforts on IT service delivery using data and details from a recent customer success story.
Tech Talk Sponsored by: